Refund policy

Return & Refund Policy

Last updated: 6 September 2026

Every REEMI WALL ART canvas is printed to order. Please check the artwork, dimensions and delivery details before purchasing.

Nothing in this policy excludes or limits your mandatory rights under applicable consumer law. Our production partner's policies do not replace our obligations to you.

Change of mind

Except where required by law, we do not offer returns, exchanges or refunds because you change your mind, choose the wrong size or artwork, or no longer want the item. Statutory cancellation and withdrawal rights, including those explained below, remain unaffected.

Damaged, defective or incorrect items

If your order arrives damaged, defective, misprinted or incorrect, email support@reemiwallart.com as soon as possible, preferably within 30 days of delivery. Prompt reporting helps us investigate with our production partner. This is not a 30-day limit on your statutory rights.

Please include:

Your order number or other proof of purchase.
A description of the issue.
Where available, clear photographs of the entire product, the issue, packaging and shipping label.

Please retain the product and any available packaging while we assess the issue. Missing original packaging does not remove your statutory rights. If photographs are unavailable, contact us to arrange another reasonable way to assess the problem.

We will provide the remedy required by applicable law, which may include a replacement, repair, refund or compensation. Where the law allows us to choose, we normally offer a replacement for an accepted production or transit-damage claim. Your statutory remedy does not depend on our production partner approving or reimbursing our claim.

Print appearance and care

Minor colour differences between screens and physical prints can occur. This does not excuse significant differences from the description, manufacturing defects or failures to meet consumer guarantees. Room mockups are styling illustrations; refer to the listed dimensions and product details.

Damage caused by misuse, accidental damage after delivery, unsuitable storage or incorrect installation is generally not covered, without limiting any statutory rights.

Delayed or lost orders

If your order has not arrived by its estimated delivery date, contact us promptly. Please report a suspected lost parcel preferably within 30 days of the estimated delivery date so we can investigate with our production partner and carrier. This reporting request does not limit statutory rights.

We will investigate and provide a replacement, refund or other remedy as required by law. A delivery scan does not prevent us from investigating a reported non-delivery.

Incorrect addresses and unclaimed parcels

Please provide a complete and accurate delivery address. Contact us immediately if you notice an error; changes may not be possible once production or shipping has started.

If delivery fails because you supplied an incorrect or incomplete address, refused delivery without exercising a valid legal right, or did not collect the parcel, reasonable additional production and delivery costs may apply where permitted by law. We will explain and obtain your agreement to any new charge before arranging a replacement order.

We do not charge you to remedy an error caused by us or our fulfilment partner. Valid statutory withdrawal rights remain unaffected.

Order cancellations

Email us immediately if you want to cancel or change an order. Production may begin quickly, so we cannot promise a fixed cancellation window. We will check whether the order can be stopped and confirm the outcome. Cancellation may not be possible after production starts, except where mandatory cancellation or withdrawal rights apply.

If we agree to cancel before production begins, we will refund the cancelled order. If we cannot fulfil your order and cancel it ourselves, we will refund the amounts paid for the cancelled goods and associated delivery.

Returning an item

Contact us before sending anything back so we can provide the correct return instructions and address. Do not send items to our printer or an address on the shipping label unless we specifically instruct you to do so. Our production partner does not operate a customer returns service.

Contacting us first helps prevent misdirected returns; it is not a requirement to obtain permission to exercise a statutory withdrawal right. For a confirmed fault or another issue for which we are responsible, we will arrange or cover reasonable return costs as required by law.

European Union and EEA consumers

For purchases covered by the statutory right of withdrawal, you may withdraw without giving a reason within 14 days after you, or your nominated recipient other than the carrier, receive the goods.

Notify us by emailing support@reemiwallart.com with a clear statement of withdrawal. Return the goods without undue delay and within 14 days after notifying us. You pay the direct return cost unless we agree otherwise or the law requires us to pay it.

We will reimburse eligible payments, including the least expensive standard delivery option offered, without undue delay and within 14 days of receiving your withdrawal notice. Where permitted, we may withhold reimbursement until we receive the goods or evidence of return, whichever occurs first. Additional charges for premium delivery are not refundable beyond standard delivery costs unless required by law.

You may be responsible for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where the law permits.

United Kingdom consumers

For purchases covered by statutory cancellation rights, you have 14 days after receiving the goods to notify us that you wish to cancel, and a further 14 days to return them.

You pay the direct return cost unless we agree otherwise or the law requires us to pay it. We will refund eligible payments, including standard outbound delivery, without undue delay and within 14 days of receiving the returned goods or evidence of return, whichever is earlier. Where no return is required, we will refund within 14 days of being informed of cancellation.

Premium delivery charges above the standard delivery cost are not refundable unless required by law. Any deduction for excessive handling will only be made where permitted by law.

Personalised products

Goods genuinely made to your individual specifications or clearly personalised may be excluded from statutory withdrawal or cancellation rights where the law permits. A standard artwork or size from our catalogue is not treated as personalised merely because we print it after receiving your order. Rights relating to faulty or misdescribed goods remain unaffected.

Australian consumers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We are not required to provide a refund or replacement simply because you change your mind.

Consumers in other countries

Any mandatory consumer rights applicable to your purchase remain in force. Where those rights provide greater protection than this policy, they take precedence.

Refund payments

Refunds will be issued to the original payment method unless you expressly agree otherwise and the law permits. We will process refunds within the applicable legal timeframe. Your bank or payment provider may require additional time to display the credit.